ABSTRACT Recently, several cases of employees of corporations that have adopted an improper attitude toward clients were released, OBDII T-Harness indicating that these events are common, not rare.In this article, we interviewed officials and former employees of fast-food and call centers in order to meet their narratives about the corporate scenes, focusing on the literature on misbehaviour and humor as a form of resistance in organizations.Our analysis Household Cleaning Products points to two main narratives: revenge is a dish best served cold; and the customer is not king.